Shipping & Returns
Lula offers a standard delivery aiming to have your order with you within 10 working days. This is a flat rate of £4.50. Any orders over £65 will receive free shipping discount. You can also reserve and collect your order in store free of charge although please be sure to check our opening hours.
Lula reserves the right to modify the shipping costs so please review these frequently.
As a consumer, you are entitled to a refund, exchange or credit note up to 30 days after the date of purchase should the item be deemed faulty. Lula cannot be held liable for washing errors so please ensure that you follow the care instructions on your garments. Faults do not include damage caused by negligence by the consumer so please ensure that you handle your garments with care.
In the event that you change your mind, Lula will offer a refund, exchange or credit note within 14 days of receipt of the purchase. Please be careful when handling your item as any merchandise must be deemed to be in it's original condition in order for the return to be processed (i.e. unworn, undamaged, free of makeup/deodorant/perfumes/pet hair, and with the original tags still intact). Lula reserves the right to refuse any returns if we determine that the merchandise does not qualify for a return or exchange.
Be sure to complete and enclose the returns form along with the item that you wish to return in order for the return to be processed as quickly as possible. Please contact us if you require a new returns form. Unfortunately, shipping fees are non-refundable nor do we provide pre-paid returns in the event that you have changed your mind regarding your purchase. Lula will pay for return postage should the item be deemed faulty, however. Should this be the case, please email Lula with a photo clearly depicting the fault and we will assist you in getting this back to us. Lula also does not accept responsibility for any items returned which do not reach our headquarters, therefore we would recommend that you return unwanted purchases via a recorded service. Thank you for understanding.
When you place an order with us, we collect data provided by you which allows us to process your order. This includes personal data such as your name, address and email address. When you browse our store, we automatically receive your IP address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
We will never share your personal information with third parties for marketing purposes. Certain third party service providers, such as payment gateways have their own privacy policies in respect of the information that we are required to provide to them for your purchase related transactions. We recommend that you read their privacy policies to understand how your personal information will be handled by these providers.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.