With Love, From Lula
With the Prime Minister’s announcement regarding the reopening of non-essential retail, I was super excited but also aware that I would need to make some changes. It signalled, for me, the start of returning to some kind of routine and there was finally light at the end of the tunnel. However, there is still some uncertainty thanks to COVID-19, and there will be some changes to the way that I operate in Lula, to minimise the risk of transmission for myself and my customers.
Frequent Hand-washing and Surface Cleansing
I pride myself on my cleanliness and this will continue when I reopen with frequent cleansing of the counter, rails and other surfaces on the shop floor. I will complete a deep clean, as usual, at the end of every working day. Personal gloves are not permitted. There will be a "sanitation station" with hand sanitiser, which customers are required to use and, if customers prefer to wear gloves, there will be a box of disposable gloves for use within the store.
A Click and Collect service is available, whereby you can shop on the website and I will prepare your order for a time convenient for you. However, I am aware that not everybody has access to a computer and sometimes it’s nice to browse (especially when we have not had the opportunity to do so for so many weeks). In order to follow the 2-metre distance guidelines set out by the government; I can only allow two people to enter at any one time. If there are two customers already visible on the premises, please wait outside. I would remind you to please be aware of your surroundings and be respectful to others when either browsing or queuing.
Handling of Product
I will be reducing the amount of product out on the shop floor to make it easier for you to see items with minimal handling. This means that not every size will be on show. Please, don’t be shy, ask me for the size you require and, if it is in stock, I can retrieve it for you! Hand sanitiser is required upon entering and optional disposable gloves to reduce any risk of transmission.
Due to having only one fitting room, this will be open for one customer to use at any one time. A "quarantine rail" will be in the changing area for customers to leave any unwanted, tried on items. These will be out of stock for 72 hours and steamed thoroughly to kill any bacteria before returning to the shop floor.
Change of Opening Times
I will be trialling new opening hours. This is; A) to help reduce the flow of traffic on the street where Lula is based, as there are surrounding shops; and, B) to give me time to complete a deep clean, replenish stock and check my inventory. The hours will be reviewed on a weekly basis, but will be as follows;
Monday: 10am - 3pm
Tuesday: 10am – 5pm
Wednesday: 10am – 5pm
Friday: 10am – 6pm
Saturday: 11am – 4pm
I have tried to make these changes as easy to follow as possible and I am aware that everyone is adjusting to this new (hopefully, temporary) way of living. We are all just trying our best! I really want to make the shopping experience, as a whole, as normal and enjoyable as possible without putting anybody at risk. If you think that I can do something different to minimise risk even further, then please let me know! Cash will be accepted, although card payments are preferred. Again, thank you for your continued support and understanding. Please, be patient, be kind and stay safe.
Follow me on Instagram for regular updates: @lula_leek